Understanding the Customer’s Needs

  • CarpetStately Home Wilton

  • Date of InstallationJuly 2019

Sometimes a little detective work is required to understand what the customer really wants. In this instance, the initial request was for a parquet flooring in two reception rooms. What transpired was a beautiful, high-quality Wilton carpet in soft shades that complemented the dark wood skirtings and architraves. The illustration shows the carpet having been cut and situated, and now to be fitted. Having lived with the previous owner’s flooring since moving in, the customers were delighted with their new carpet which was fitted to both rooms, following uplift and furniture removal in less than a day.