Understanding the Customer’s Needs

  • CarpetStately Home Wilton

  • Date of InstallationJuly 2019

Sometimes a little detective work is required to understand what the customer really wants. In this instance, the initial request was for a parquet flooring in two reception rooms. What transpired was a beautiful, high-quality Wilton carpet in soft shades that complemented the dark wood skirtings and architraves. The illustration shows the carpet having been cut and situated, and now to be fitted. Having lived with the previous owner’s flooring since moving in, the customers were delighted with their new carpet which was fitted to both rooms, following uplift and furniture removal in less than a day.

Shop Opening Hours

Due to the ongoing impact COVID-19 is having on small businesses, manufacturers and suppliers, we need to adopt a more flexible approach to our hours of business.

To that end, you will find our revised opening hours for the current week listed below. These will change on a week by week basis and will be updated on both our website and answer phone message. Should you wish to contact us outside opening hours please ring 01952 812226 and leave a message. Or email us at Thank you.

Mon 21 Sept – 9 am – 4 pm

Tues 22 Sept – 9 am – 4 pm

Wed 23 Sept – closed

Thurs 24 Sept – 9 am – 4 pm

Fri 25 Sept – 9 am – 4 pm

Sat 26 Sept – 9 am – 12 noon